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Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use and why
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
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Usage data (including information about how you interact with and use our website, products and services)
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Records of meetings and decisions
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Website user information
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Addresses
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Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
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Names and contact details
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Marketing preferences
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Website and app user journey information
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Purchase or service history
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients or the operation of client or customer accounts are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates, marketing purposes or dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
Directly from you.
We will only retain personal data for as long as is necessary to fulfil the purposes for which it is collected. When assessing what retention period is appropriate for your personal data, we take into consideration:
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The requirements of our business and the services provided;
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Any statutory or legal obligations;
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The purposes for which we originally collected the personal data;
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The lawful grounds on which we based our processing;
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The types of personal data we have collected;
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The amount and categories of your personal data;
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Whether the purpose of the processing could reasonably be fulfilled by other means.
Who we share personal information with
We will share personal data with third parties where law requires us, where it is necessary to administer the relationship between us and our clients or where we have another legitimate interest in doing so such as:
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Analytics and search engine providers that assist us in the improvement and optimisation of our site.
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Website building platforms to provide our services
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us via email at hello@beemoredesign.co.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. Helpline number: 0303 123 1113